Shipping Policy

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with your tracking number as soon as your order has been shipped.

Shipping Times

Where We Ship

We ship to the following locations:

• 🇨🇦 Canada — all provinces and territories
• 🇺🇸 United States
• 🌍 International — select countries

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can track your order at any time by visiting our Track Your Order page.

Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation email.

Shipping Delays

While we do our best to ensure timely delivery, shipping times may be affected by:

• High volume periods (holidays, sales events)
• Weather conditions or natural events
• Carrier delays outside of our control
• Customs processing for international orders

If your order has not arrived within the estimated timeframe, please contact our support team and we will investigate immediately.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible — either by sending a replacement or issuing a full refund.

Customs & Duties (International Orders)

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping costs. Please check with your local customs office for more information.